How many times have you telephoned an organisation only to be put off by their response? How do you feel when locked into Voicemail gaol? Your impression of a Company is made within a few seconds of their answering your telephone call. Have you stopped to think of the impression your company is giving to its telephone visitors? A company’s image and its success are affected by the ability of its personnel to communicate effectively and efficiently. Your company’s telephone technique may be the single most important factor that influences the customers’ confidence in your organisation. Every time a member of your staff answers the telephone they create an impression…either GOOD or BAD.

First Impressions - Telephone technique training and voicemail etiquette

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